Outdoor Toy World Limited Customer Services
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TP Centre Of Excellence

TP Toys Centre of Excellence for the East Midlands, including Lincolnshire, Leicestershire, Nottinghamshire and adjoining counties 
 


 TP Centres of Excellence are independent specialist retailers with big displays of TP products in a natural outdoor setting -the perfect place for your kids to get to grips with what TP has to offer, to try before you buy. You'll find friendly TP experts at every Centre of Excellence.

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SECURE PAYMENT PROCESS

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OPENING HOURS

Delivery
 
Standard Delivery Service

The price is clearly stated in the Shopping Cart and applies to UK Mainland Only* (excludes Northern scotland postcodes as defined in note below)

Most of the products on our website are delivered within 2 to 5 working days of order placement to mainland England, Wales and Southern Scotland* (see note below). The exception to this is Jungle Gym; at present these Play Sets are delivered within 5 to 10 working days.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Outdoor Toy World cannot accept liability for any delay or failure to deliver the products within estimated timescales, so please leave yourself plenty of time to receive and assemble your outdoor toys well in advance of the big day to avoid any disappointments.

Delivery Methods
We utilise a method of delivery appropriate to the size, weight and stock availability of the item.

1. Royal Mail for small, light packages.
2. Carrier to anywhere in mainland England, Wales and Southern Scotland* (see note below). 
Standard delivery is using a 2 or 3 day service. If you need a delivery sooner please call us to discuss.  We can deliver some products to the Channel Islands,
 Northern Scotland*, Scottish IslandsNorthern Ireland or the Republic of Ireland, please call us for an individual delivery quotation.  All goods must be signed for by an adult aged 18 years or over on delivery. Deliveries are made between 8am and 5.30pm on weekdays; before 9.30am, before noon and Saturday morning time-slots can be arranged, but please note that these incur additional charges.
3. Our own delivery team, particularly for heavy items to be delivered locally.
4. Shipment direct from the manufacturer (usually carrier service).

* Note: our carrier service treats the following postcodes as 'Northern Scotland': AB31 to 38, AB40 to 56, FK19 to 21, IV all, KW1 to 14, PA21 to 40, PH8,9, 15 to 40, PH49 to 51. Delivery to these postcodes is not included in our Standard Delivery in the checkout, and incurs additional charges. Please telephone for a specific delivery quotation to these postcodes.

If you place an order and your delivery address is outside our Standard Delivery area, we will contact you to advise of additional delivery charges. At this point you can decide to pay the extra charge or we will be happy to offer you a full refund.

Please let us know if your order is required by a certain date and we will make every endeavour to get it to you in time.  Note that we are unable to offer timed delivery slots with our standard delivery service. However, we can offer delivery upgrades to achieve 'before 9.30am' and 'before noon' and Saturday morning deliveries - please call us to discuss additional costs before placing an order.

Assembly
The majority of our garden products are packaged as 'flat packs' and will require assembly. All come with clear instructions. We can advise you on how much time you might expect to spend assembling and installing your equipment, just call or email.

Returns, Cancellations and Refunds Policy
We take great care to ensure that all the products we offer for sale are of high quality. If, after delivery, you are unhappy with the quality of our products, please contact us immediately with a clear and full explanation of your complaint. Following a justifiable complaint, you will be able to return the goods to us in exchange for a refund of the purchase price, provided that each product is returned in perfect condition (ie. unused) within ten days of the delivery of the goods to you. All goods must be repackaged as they arrived with you and returned in their original packaging. You will not be charged for any return delivery costs. Your rights against us shall be limited to your rights to the return of your money. This does not affect your statutory rights.

Under the Consumer Contracts Regulations (also formerly known as the EU Distance Selling Directive), you have the right to cancel your order or any part of it within 14 working days of the date of delivery of the order to you. To cancel your order you should notify us in writing within that period and then, at your own cost, return the goods to us within 21 days of receipt of the order. Please note that goods must be returned, complete and undamaged with all accessories and instructions intact. You will need to arrange suitable insurance for the goods in transit. Please telephone to arrange a returns number.

Damaged items
Please check all your items upon receipt and if there is any damage to the packaging, please mark the paperwork as "item damaged". If, upon opening the packaging proper, the article is intact then no action is required. If, upon opening the package the article inside is damaged, please contact us. We will arrange for collection and once we have received the returned goods, we will either, exchange the individual part or the whole product as appropriate, or refund you the purchase price.
 

Privacy Policy

This privacy policy sets out how Outdoor Toy World Limited uses and protects any information that you give Outdoor Toy World Limited when you use this website.

Outdoor Toy World Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Outdoor Toy World Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment (once payment is completed, we do not store your card details)
  • Internal record keeping
  • We may use the information to improve our products and services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We undertake to keep your private information private. We will not pass on any of your personal details to any company or individual that is not part of our legitimate business process (ie. suppliers and/or courier companies that need to be informed to effect delivery). We will not pass your information to anyone outside the European Economic Area.

Our website does not store or retain any of your card details. When card details are taken by 'phone to pay for telephone orders, those details are destroyed once successful payment has been taken. The information we hold is accurate and up-to-date and stored securely in accordance with the law.

We will not sell, distribute or lease your personal information to third parties without your permission.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

In addition to secure online ordering and nationwide despatch, all your outdoor toy requirements are catered for from our Ropsley display site and shop area (near Grantham, Lincs). Serving the East Midlands and beyond, we have regular outdoor toy deliveries to the Lincoln, Nottingham, Newark, Sleaford, Boston, Peterborough, Spalding, Stamford and Oakham areas.
TP Toys, Berg Toys, Radio Flyer, Step2, OgoSport, Action and Plum Products are all usually delivered within 2 to 5 working days of ordering, please call if your requirement is more urgent. Jungle Gym is shipped from the manufacturer and currently takes 5 to 10 working days from time of order.